Disclaimer
All content presented on this Website has been obtained from what Keys Realty Gold Coast (“We”) consider reliable providers however, whilst We have made every reasonable attempt to ensure its accuracy, We recommend that users conduct their own verification and rely on their own independent investigations for any decisions made. We will not be held responsible for any errors, omissions or inaccuracies in the information that is contained on this website.
Privacy Policy
Introduction
We are dedicated to offering an exceptional customer experience while upholding individual privacy rights. As part of our obligations, We comply with the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles set out in the Act, which outlines key principles to safeguard the privacy of individuals.
Collection of Personal Information
We collect, store, utilise, and, when necessary, share personal details with third parties for various purposes, including but not limited to:
- Acting as sales agents for clients seeking to sell their properties;
- Acting as property managers for rental owners, including managing tenancy applications, relationships, and properties;
- Promoting and marketing our services, along with the products and services of third-party businesses (personal data will only be used internally and will not be shared externally);
- Advertising available properties for sale or rent;
- Responding to enquiries and information requests from individuals;
- Managing internal operations such as market research and invoicing; and
- Complying with legal obligations.
Where it is practical, we will gather personal information directly from you via application forms, registration at open inspections, agreements, emails, online forms and verbal communication. We may also collect personal from third parties, including other real estate agents, tenancy reference databases, publicly available sources, and referees, primarily to verify tenancy applications and manage property transactions, social media and access to our website.
Sharing Your Personal Information
On occasion, We may partner with external companies to provide services on our behalf. These companies are only given access to the necessary personal information required to carry out their functions. We take reasonable precautions to ensure that these organisations are bound by confidentiality and privacy obligations to protect your data.
How We Use Your Personal Information
We collect non-personally identifiable information about visitors to our site, including browser type, language, operating system, viewed pages, access times and referring website addresses. This data is used internally to analyse site traffic, trends and offer personalised content for users.
We may use the personal information We collect to respond to your requests and enquiries, inform you of a service and to fulfill our obligations under any agreements made between you and us.
Safeguarding Your Privacy Online
To analyse user activity on our website, We may employ cookies—small text files placed on your device—to collect non-personal data about your behaviour on our site. The information gathered, including your IP address is used to generate statistical reports on website activity for us.
Rest assured, We do not use this tool to collect Personally Identifiable Information (PII) about Website visitors. Additionally, We will never combine any site data with personally identifiable information unless explicitly provided by you via our forms.
Direct Marketing
We may send you promotional materials and information about products or services that We believe could be of interest to you. These communications may be delivered through various channels, such as email, mail, SMS or print media, in compliance with relevant laws, including the Spam Act 2004 (Cth).
You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us using directly on the contact details found on our website and we will ensure that your name is removed from our mailing list.
Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time provided always, such amendments are in line with the Act. If you disagree with any changes, please refrain from using the website.
Accessing Your Information
You are entitled to request access to your personal data, subject to exceptions outlined by law. To make such a request, please contact us. For security purposes, We may ask for your request in writing.
Contact Us
If you have any questions or need additional information, feel free to reach out to us during business hours (Monday to Friday) using the contact information found under Contact Us.
